Terms and Conditions

NIKKITAS TERMS AND CONDITIONS OF SALE

OUR TERMS

THESE TERMS
1. What these terms cover. These are the terms and conditions on which we supply products to you and apply to the exclusion of any other terms (including any discussed with you or which you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing). These terms shall govern and be incorporated into every provision of products by us to you.
2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.
INFORMATION ABOUT US AND HOW TO CONTACT US
1. Who we are. We are Sparta Productions Limited, a company registered in England and Wales, trading as Nikkitas. Our company registration number is 10717288 and our registered office is at Kings Lodge London Road, West Kingsdown, Sevenoaks, Kent, United Kingdom, TN15 6AR.
2. How to contact us. You can contact us by writing to us at info@nikkitas.com
3. How we may contact you. If we have to contact you, we will do so by writing to you at the email address you provided to us in your order.
4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, it includes email.
5. “our Website” nikkitas.com / www.nikkitas.co.uk
OUR CONTRACT WITH YOU
1. How we will accept your order. We will send you notification that confirms that your order has been accepted (Acceptance Confirmation). You will receive notification from us/our courier that the products have been dispatched (Dispatch Confirmation).
2. A contract will come into existence between you and us upon the earlier of:
  1. the Acceptance Confirmation; and
  2. the Dispatch Confirmation.
3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits in our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
5. Sale in the UK. Our Website is mainly for the sale of our products in the UK, however please do contact us if you want to discuss delivery to an address outside the UK. We will agree with you separately the terms and conditions applicable to any orders you may wish to place for products. There may be restrictions on some products for certain international delivery destinations.
OUR PRODUCTS
1. All our products are cultivated, collected, pressed, bottled and packaged in Sparta, Greece.
2. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Furthermore, as the products are natural, their appearance may not be consistent. Your product may vary slightly from those images.
3. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8– Your rights to end the contract).
OUR RIGHTS TO MAKE CHANGES
1. Minor changes to the products. We may change the product or recipes of the products:
  1. to reflect changes in laws and regulatory requirements. Such changes should not affect the standard use of the product but you may notice minor changes in appearance or taste;
  2. to reflect minor technical adjustments; or
  3. as a result of unavailability of raw materials.
  We will try to minimise the impact of any changes. These changes will not affect your use of the product.
2. More significant changes to the products and these terms. If we need to make these changes we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
PROVIDING THE PRODUCTS
1. 1. Delivery costs. The costs of delivery will be displayed to you on our Website.
  2. When we will provide the products.
    1. We will contact you with an estimated delivery date, which, unless we agree otherwise, will be within 30 days after the day on which we accept your order.
    2. If you have a subscription to receive goods, we will supply the goods to you until either the subscription expires (if applicable) or you end the contract as described in Clause 8 or we end the contract as described in Clause 10.
  3. We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is risk of a substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  4. If you are not home when the product is delivered. If no one is available at your address to take delivery, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
  5. If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot the delivery company may contact you for further instructions and may charge you for any further delivery costs. If, despite our, or more likely the delivery company’s reasonable efforts, we or they are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 2 will apply.
  6. When you become responsible for the goods. The goods will be your responsibility from the time the delivery company deliver the product to the address you gave us.
  7. What will happen if you do not give required information to us. If we need certain information from you so that we can supply the products this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  8. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
    1. deal with technical problems or make minor technical changes;
    2. update the product to reflect changes in relevant laws and regulatory requirements;
    3. make changes to the product as notified by us in accordance with Clause 6.
YOUR RIGHTS TO END THE CONTRACT
1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
  1. If what you have bought is faulty or misdescribed you have a legal right to end the contract (or to get the product replaced), see Clause 11;
  2. If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
  3. If you have just changed your mind about the product, see Clause 3. You may be able to get a refund and if you are within the cooling-off period, this may be subject to deductions and you will need to contact us to arrange the return of any goods;
  4. In all other cases (if we are not at fault and there is no right to change your mind), see Clause 6.
2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at Clause 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are
  1. we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 2);
  2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
  4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
  5. you have a legal right to end the contract because of something we have done
3. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
  1. products that are made to your specification or are clearly personalised;
  2. products that a liable to deteriorate or expire rapidly;
  3. products that are sealed for health or hygiene purposes and have become unsealed after delivery;
  4. any products which become mixed inseparably with other items after their delivery.
4. How long do you have to change your mind? Please refer to our Returns Policy.
5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed (see Clause 1), but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the emailing us at info@nikkitas.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
2. Returning products after ending the contract. Please read our Returns Policy.
3. How we will refund you. We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
OUR RIGHTS TO END THE CONTRACT
1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
  1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
  2. you do not, within a reasonable time, allow us to deliver the products to yo
2. You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs and expenses we have and will incur as a result of your breaking the contract.
3. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
IF THERE IS A PROBLEM WITH THE PRODUCT
1. How to tell us about problems. If you have any questions or complaints about the product, please contact us by email ay info@nikkitas.com.
2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. It is Nikkitas policy to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.
3. Your obligation to return rejected products. Please read our Returns Policy.
PRICE AND PAYMENT
1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 3 for what happens if we discover an error in the price of the product you order.
2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
4. When you must pay and how you must pay. We accept most forms of payment. You must pay for the products before we dispatch them.
5. What to do if you think an invoice is wrong. If you think any information in an invoice is wrong please contact us promptly to let us know.
6. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
HOW WE MAY USE YOUR PERSONAL INFORMATION
1. How we will use your personal information. We will use the personal information you provide to us:
  1. to supply the products to you;
  2. to process your payments for the products; and
  3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
2. We will only give your personal information to third parties where the law either requires or allows us to do so.
OTHER IMPORTANT TERMS
1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 5 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you and we can bring legal proceedings in respect of the products in the English courts.

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